Refund & Returns Policy

Thank you for shopping with www.occsia.co.in. This policy explains returns, refunds, and exchanges.

1. Return Eligibility
   Returns accepted within 7 days. Items must be unused, unwashed, and with tags.

2. Non-returnable Items
   Innerwear, socks, swimwear, accessories, and sale items.

3. Exchange Policy
   Exchanges available for size issues, wrong items, or defective items.

4. Refund Method
   Refund to original payment method or store credit. COD refunded as store credit or UPI (if eligible).

5. Refund Timeline
   Processed within 3–7 business days after quality check.

6. Defective or Wrong Product
   Report within 24–48 hours with photos or videos.

7. Return Pickup
   We offer free pickup. If unavailable, customer may send item back and get shipping reimbursed.

8. Cancellation
   Orders can be cancelled before shipping only.

9. How to Initiate Return
   Use My Orders section or contact support.

10. Contact
    Email: contact@occasia.co.in